Sales Policy 

Effective Date: December 25, 2024

Welcome to Somamavel, where we provide a wide selection of safe, creative, and educational toys designed to nurture the imagination of children. By purchasing from our store or website, you agree to abide by the terms outlined in this Sales Policy.

1. Product Information and Availability

We are committed to providing accurate and high-quality products that meet the needs of children and parents alike. However, product availability is subject to change due to high demand or inventory updates.

  • Product Descriptions: Every effort is made to ensure that product descriptions, images, and pricing on our website are accurate at the time of publication. However, we do not guarantee the accuracy, completeness, or reliability of these details. Variations in color, appearance, or product features may occur due to display settings, lighting, or updates from the manufacturers.

  • Product Availability: While we strive to maintain product availability, some items may be out of stock or discontinued. In such cases, we will notify you promptly and offer alternatives or a refund.

2. Pricing Policy

  • Prices: All prices on our website are listed in U.S. dollars and include applicable taxes, unless otherwise noted. Prices may change at any time due to promotions, market conditions, or updates to inventory.

  • Discounts and Promotions: Somamavel may offer discounts, promotions, or special deals on select items. These offers are valid for a limited time only and subject to availability. Promotions cannot be combined with other discounts or offers unless stated otherwise.

  • Shipping Fees: Shipping costs are calculated during checkout based on your order’s weight, dimensions, and destination. For international shipments, additional customs duties and taxes may apply.

3. Order Processing and Payment

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. If you do not receive an email confirmation, please check your spam folder or contact us directly at info@somamavel.com.

  • Payment Methods: We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other recognized online payment options. Payments will be processed securely at the time of purchase.

  • Payment Authorization: Payment for your order will be authorized at the time of purchase. If there are any issues with the payment method or authorization, we will contact you to resolve the issue before processing your order.

  • Order Modifications or Cancellations: Orders are processed quickly to ensure prompt delivery, so we cannot guarantee changes to or cancellations of an order once it has been submitted. If you need to modify your order, please contact us immediately at info@somamavel.com, and we will do our best to assist you.

4. Shipping and Delivery

We offer reliable shipping methods for both domestic and international orders.

  • Shipping Methods: Shipping options (Standard, Expedited, etc.) will be presented at checkout. Shipping fees are based on the total weight of the items and the delivery location.

  • Shipping Time: After your order is processed (typically within 1-3 business days), delivery times vary based on your chosen shipping method and destination. Domestic orders typically arrive within 5-7 business days, and international orders may take longer, depending on the destination and customs processing.

  • Order Tracking: Once your order has been dispatched, you will receive a tracking number to track your shipment. Please note that delivery times are estimates, and actual delivery times may vary depending on shipping carriers or circumstances beyond our control (e.g., weather delays or customs processing).

  • Shipping Restrictions: We currently offer shipping to most regions worldwide. However, certain locations may be subject to shipping restrictions or delays. For any questions regarding shipping to your area, please contact us at info@somamavel.com.

5. Returns and Exchanges

We want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a 30-day return and exchange policy.

  • Return Eligibility: Items are eligible for return or exchange within 30 days of the original purchase date. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in resellable condition.

  • Non-returnable Items: Certain items, such as personalized toys, gift cards, or opened products for hygiene reasons (e.g., stuffed animals, puzzles), may not be eligible for return. Please check the specific product page for return restrictions.

  • Return Process: To initiate a return or exchange, please contact our customer service team at info@somamavel.com with your order number, product details, and reason for return. We will provide instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in fulfilling your order.

  • Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

6. Customer Support

Our customer support team is always here to help. If you have any questions or need assistance, please feel free to reach out.

We aim to respond to all inquiries within 24-48 hours during business days.

7. Privacy and Data Security

At Somamavel, we respect your privacy and are committed to protecting your personal information. For detailed information on how we collect, store, and use your personal data, please refer to our Privacy Policy.

  • Secure Transactions: All transactions on our website are processed using encryption technology to protect your personal and payment information.

8. Gift Cards

Somamavel offers gift cards that can be used to purchase any product available on our website. Gift cards are non-refundable and are valid indefinitely.

  • Gift Card Redemption: To redeem a gift card, simply enter the gift card code at checkout. If the total of your purchase exceeds the value of the gift card, you can pay the balance with another payment method.

9. Limitation of Liability

Somamavel is not responsible for any indirect, incidental, or consequential damages resulting from the use or misuse of our products. All products should be used in accordance with their intended purposes and should always be supervised when used by children.

10. Changes to the Sales Policy

We may update or revise this Sales Policy at any time, and the updated version will be posted on our website with the new effective date. We encourage you to review this page regularly to stay informed about any changes.

11. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles. Any legal action arising from these Terms and Conditions shall be subject to the jurisdiction of the courts located in Guntersville, Alabama.

12. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at: