Shipping Policy of Soma Mavel

Effective Date: August 16, 2025

At Soma Mavel, we are dedicated to ensuring your orders are shipped safely, efficiently, and on time. This Shipping Policy outlines our delivery methods, timelines, shipping costs, and customer responsibilities to provide a transparent and hassle-free experience for families shopping for quality toys.

1. Shipping Areas

We currently ship to:

  • All regions within the United States
  • Selected international destinations, subject to availability and customs regulations

2. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. Customers will be notified of any delays promptly.

3. Shipping Methods and Estimated Delivery

Soma Mavel partners with trusted carriers to ensure reliable delivery. Estimated delivery times are:

  • Domestic: 3–7 business days
  • International: 7–21 business days, depending on destination and customs processing

4. Shipping Costs

Shipping fees are calculated at checkout based on the destination, package size, and chosen shipping method. Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, a tracking number will be provided via email. This allows you to monitor the status of your delivery in real-time.

6. Address Accuracy

Customers must provide accurate and complete shipping information. Soma Mavel is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses.

7. Signature Requirement

For security reasons, high-value toy orders may require a signature upon delivery to ensure safe and verified receipt.

8. Damaged or Lost Shipments

If your order is lost, damaged, or incorrect, contact Soma Mavel immediately at info@somamavel.com or call (256) 582-3013. We will work with you to resolve the issue promptly, including replacement or refund if necessary.

9. International Shipping and Customs

International shipments may be subject to customs inspections and import duties. These charges are not included in the product price or shipping cost. Customers are responsible for any applicable fees to ensure delivery.

10. Contact Information

For any shipping inquiries or assistance, please contact Soma Mavel:

Soma Mavel is committed to providing a secure, reliable, and efficient shipping experience, ensuring that families receive their toys safely and promptly while enjoying a magical shopping journey.