Refund and Returns Policy of Soma Mavel

Effective Date: August 16, 2025

At Soma Mavel, we are committed to ensuring complete satisfaction with every purchase. Our Refund and Returns Policy outlines the procedures, conditions, and requirements for returning products and receiving refunds, providing a transparent and convenient shopping experience for families.

1. Eligibility for Returns

Products purchased from Soma Mavel may be eligible for return if they meet the following conditions:

  • Item is unused, in its original packaging, and in the same condition as received.
  • Return request is made within 30 days from the date of delivery.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Personalized or customized items.
  • Gift cards or digital downloads.
  • Items damaged due to misuse or improper handling.

3. Initiating a Return

To initiate a return, customers should contact our support team at:

Our team will provide a return authorization and detailed instructions for sending the item back to Soma Mavel.

4. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product. It is recommended to use a trackable shipping method to ensure safe delivery of returned items.

5. Inspection and Processing

Upon receiving the returned item, Soma Mavel will inspect it to ensure it meets the return criteria. Approved returns will be processed promptly, and the refund will be issued to the original payment method within 7–10 business days.

6. Defective or Damaged Items

If a product is received defective, damaged, or incorrect, please contact Soma Mavel immediately. We will arrange for a replacement or full refund, including shipping costs.

7. Refunds

Refunds will be processed using the original payment method. Please note that bank processing times may vary, and Soma Mavel is not responsible for delays caused by financial institutions.

8. Exchanges

Exchanges are treated as returns and new purchases. Contact Soma Mavel to coordinate an exchange for a different product or size, subject to availability.

9. Contact Information

For any questions, assistance, or concerns regarding returns and refunds, please reach out to us:

Soma Mavel is dedicated to providing a seamless, reliable, and customer-friendly return process, ensuring families can shop with confidence and enjoy magical playtime experiences with our high-quality toys.